People Reveal The Worst Conversations They've Ever Had With A Client From Hell


And you thought the people you had to deal with at work were bad…

1. It’s My Company

CLIENT: I don’t like the type.”

ME: “What don’t you like.”

CLIENT: “I don’t like how it goes all to one side.”

ME: “You mean ranged left.”

CLIENT: “Yes, yes, arranged left.”

ME: “How do you want it?”

CLIENT: “To be the same on both sides.”

ME: “Justified?”

CLIENT: “I don’t have to justify anything for you. I own the f***ing company.”

2. I’m Not Racist

CLIENT: “I don’t mean to sound racist, but…”

ME: “But what?”

CLIENT: “But the site is too black.”

ME: “Like, literally too black?”

CLIENT: “Yes. The background is too black.”

ME: “That’s not racist. That has nothing to do with race.”

CLIENT: “Phew. I can never tell with you black people, what’s offensive and what’s not.”

ME: “I’m actually Lebanese. And, yeah, that one might be a bit racist.”

3. Airport

I was at the airport, ready to leave for vacation when I got a panicked phone call from a client. She stated that the video I sent her – part of a large marketing campaign – was missing the sound. After a lot of shouting and threats on her part, I agreed to go to her office try and fix it.

After being escorted into her office, I played the video and double-checked her computer’s sound options. Then I unplugged her headphones. Then I billed her for my missed flight.

4. 6 AM My Time…

At 3am, after finishing a website template for a client who had to have it “by 6am their time,” I sent an email letting her know that it was finished. The next day I get a call:

CLIENT: I don’t appreciate you staying out all night when you should be working on my project.

ME: I’m sorry? I was working all last night. As you can see, I sent you an e-mail –

CLIENT: I see that. At 3am. Do you think it’s okay to party all night and then work without sleep at 3am? It’s very unprofessional and morally reprehensible.

ME: What makes you think I was out partying?

CLIENT: Why else would you be up at 3am?

ME: You gave my 24 hours to do 18 hours of work. I had to stay up

CLIENT: Don’t try to use math on me!

5. Please Pay Me

After sending two invoices for payment, I sent another and called the client when the receipt that they had received it came back.

CLIENT: Why are you calling me?

ME: You haven’t paid and this is the third invoice I’ve sent.

CLIENT: It’s even more than the last one!

ME: Yes. The contract you signed stated that I would add a late fee for payment.

CLIENT: You mean I have to actually pay you? I thought you were joking!

ME: What on earth made you think that?

CLIENT: You’re a freelancer!

ME: And…

CLIENT: Well, you work for free! If you were supposed to be paid, you’d be called a paidlancer or something!

6. I Want Blue

CLIENT: I’m not too sure about the blue…

ME: Actually, that’s green.

CLIENT: Who’s the client?

ME: You.

CLIENT: And what color is it?

ME: …blue?

CLIENT: Right. Now let me see what other shades of blue we have.

We settled on pine-tree ”blue.”

7. Messenger

I was rounding off an Instant Message chat with a German client. I intended to say “Let me know if I can help further”. Instead, my clumsy fingers typed and sent the following before I could stop myself:

ME: Let me know if I can help futher.

Client: Can we change the heading font to more acrylic?

Me: Sorry?

Client: Can we change it to more of an acrylic style font? You know, like slantways.

Me: Oh, you mean italic?

Client: No, I think its acrylic, please don’t correct me again. The slanty-‘i’ in word, you know. For acrylic.




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